Shipping Cost
U.S. Shipping charges are calculated directly by UPS and USPS and are based on package weight and size, delivery distance, and shipping method. Unfortunately, weight plays a significant factor in determining shipping costs and candy has a high shipping-to-product-cost ratio. For example:
If you purchase a shirt for $500, shipping is likely going to be approximately $10, (2% of the price). On the other hand, if you purchase $500 worth of candy, your shipping cost will likely be $100 (20% of the cost of the candy). If you order $15 of candy, the shipping cost may be as high as $15 (100% of the cost of the candy). Products such as jewelry, CDs, electronics, clothing, and flowers are light; therefore, their shipping costs will not represent a large percentage of their total order cost. Candy, for better or for worse, outweigh the competition!
Ground Shipping: Orders are processed within 1-2 business days and shipped Monday through Friday, from 8 AM to 6 PM CST. Orders usually arrive within 4-7 business days to most U.S. locations.
2-Day Shipping: 1-2 business days of processing time will still apply.
Most carriers do not deliver on Sunday and will only deliver on Saturday to certain locations. If you require a Saturday delivery, please contact us.
International Shipping: Shipping is available to any address in the world. Due to customs fees and duties, you can only place an order for the US. If you want to place an order outside the US, please contact us and we will look at the shipping options available. The quoted shipping costs are for the carrier rates alone and do not include customs or additional in-country taxes. We are not responsible for any fees that may apply in addition to the shipping rate.
Please note that there are restrictions on some products, and some products cannot be shipped to international destinations
In-Store Pick Up: If you are in Texas — Brownsville, McAllen, Laredo, Corpus Christi, or Houston — we have a store waiting for you! Stop by, pick up your sweet order, and enjoy your sweet adventure at Pinkis with your friends, family, and kids (p.s. we have a kid’s play area!). Before stopping by to pick up an order, please wait to receive an email or message that your order is ready for pick up.
Placing an order does not guarantee shipment. We reserve the right to cancel or modify orders depending on availability. Because we carry over 2,000 products, in order to maintain fresh inventory we keep limited stock. As a result, we may at times not have certain items in stock.
Product Replacements
Because we carry over 2,000 products, in order to maintain fresh inventory we keep limited stock. As a result, we may at times not have certain items in stock.
At checkout, you will have the option to select "accept replacemet if out of stock" for each item. If the option "accept replacement if out of stock" is selected, our candy fulfillment team will choose a similar product if the original item is out of stock. If this option is not selected at checkout and the product orders is out of stock, you can receive a refund.
Please remember:
Once the product leaves our warehouse, there can be no returns of edible products for any reason.
Our Meltable Products Policy still applies. Some products may melt in transit depending upon the weather, but we will not be able to resend products.
P.O. Boxes
Orders shipped to P.O. Boxes will be delivered through USPS. Dulcerias Pinkis is not responsible for any damages caused by the US Postal Office when delivering package to your P.O. Box.
Address Corrections and Delivery Intercepts
The UPS charges for address correction around $15 per package. If you enter your address incorrectly when placing an order and UPS bills us for address correction costs, you are responsible for the charges and your card will be billed for all associated UPS fees. If you change your mind about an order after it has already shipped from our distribution center and you would like to re-route the package(s) back to DulceriasPinkis.com, the UPS charges for a delivery intercept around $15 per package. We will automatically bill all associated UPS fees to your credit card.
Warm Weather and Weather Delays (Meltable Product Policy)
During the summer and other hot times of the year, we require selecting "UPS 2nd Day Delivery" or "USPS Priority Delivery" or faster. We will also add a $5.50 hot weather shipping charge to pay for an insulated box, ice packs and the additional weight of those two items.
If possible, try to ship your order to a business address as businesses often receive shipments earlier in the day and someone is onsite. When shipping to a residence and no one is home, the products will either be (1) left outside sitting in the heat or (2) put back in the hot carrier’s truck. If you need to ship to a residence and you cannot be home, please leave a note instructing that the package be placed under shade. In the event your package has been sitting in heat, let it "rest" at room temperature for a few hours to give it a chance to return to normal consistency.
While we do our best to ensure timely delivery of all shipments, Dulcerias Pinkis is not responsible for delivery delays, damages or non-delivery caused by adverse or unpredictable weather conditions, natural disasters or other acts of god.
Timely Delivery
We cannot issue credits or refunds for orders not delivered on specific dates unless (1) you notified us that you needed the order by a certain date AND (2) the order is shipped via Overnight or 2-Day. Because delivery times for orders shipped by ground delivery methods vary from state to state, no guarantees regarding delivery dates can be made. If you absolutely need your products on a certain day, please place an order with at least 14 days in advance. Also, let us know and we will do our best to advise you regarding the most appropriate delivery option.
Dulcerias Pinkis is not responsible and cannot provide refunds for delays outside our control including inclement weather, natural disasters, accidents, other acts of god, and third-party carrier delays.