You may return most items in their original condition within 30 days of delivery for a full refund. If the item is being returned because of our error (you received an incorrect or defective item, etc.), it will be returned at no cost.
Please allow up to four weeks after you have sent the items for the refund to be completed. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). In many cases the refund will be complete faster.
If you need to return an item, please Contact Us with your order number and details about the product being returned. We will respond ASAP with instructions for the return.
We can ship to any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.